1. OVERVIEW This website is operated by magnetspicehub. Throughout the site, the terms “we”, “us” and “our” refer to magnetspicehub. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
2. BUSINESS INFORMATION The merchant of record for this website is: Company Name: xxx Registered Address: xxx Contact Email: magnetic@magnetspicehub.com Telephone: xxx Registration Country: Portugal
3. PRODUCT DESCRIPTION AND USE We specialise in the provision of kitchen organisation solutions, including magnetic spice racks, acrylic storage units, and kitchenware organisers. We endeavour to display the colours and images of our products as accurately as possible. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal expectations beyond the functional specifications provided.
4. ORDER PROCESSING AND FULFILMENT 4.1. All orders are subject to acceptance and availability. 4.2. Processing Time: Once an order is placed, it requires 1 to 2 business days for processing and preparation for dispatch from our facility. 4.3. Shipping Duration: We partner with premium logistics providers, including DHL, FedEx, and UPS (Priority Services), to facilitate deliveries within Europe. The estimated transit time is 3 to 8 business days following dispatch. 4.4. Tracking: Automated notifications will be dispatched to the email address provided at the time of purchase at key milestones, including order dispatch, arrival at local sorting centres, and final delivery stages. 4.5. Delays: In the event that a shipment exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings, we reserve the right to either issue a full refund or arrange for a replacement shipment to be dispatched.
5. TRANSFER OF RISK AND OWNERSHIP In accordance with the European Consumer Rights Directive, the risk of loss or damage to the goods passes to the consumer only when the consumer, or a third party indicated by the consumer (other than the carrier), has acquired physical possession of the goods. Ownership of the products shall also transfer to the customer upon physical receipt of the delivery.
6. RIGHT OF WITHDRAWAL (14-DAY STATUTORY RETURN PERIOD) 6.1. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations, customers residing in the European Union have the right to withdraw from their purchase within 14 days without giving any reason. 6.2. The withdrawal period will expire 14 days from the day on which the customer acquires physical possession of the goods. 6.3. To exercise the right of withdrawal, you must inform us of your decision to cancel the contract by a clear statement via email to magnetic@magnetspicehub.com.
7. DAMAGED OR DEFECTIVE GOODS 7.1. We maintain rigorous quality control standards; however, should a product arrive in a damaged or defective state, customers are requested to notify our support team at magnetic@magnetspicehub.com immediately. 7.2. Proof of damage (such as clear photographic evidence) must be provided via email. 7.3. Upon verification of the defect or damage, we will process a full refund or a replacement at no additional cost to the customer. In such instances, the customer is not required to return the damaged item, provided sufficient evidence is accepted by our team.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
9. LIMITATION OF LIABILITY magnetspicehub shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our total liability to you for any claim arising out of or in connection with the purchase of products shall not exceed the total price paid for the goods in question.
10. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Portugal and the applicable consumer protection regulations of the European Union.
11. CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: Email: magnetic@magnetspicehub.com Address: xxx
