Which payment methods do you accept? We accept a wide range of payment options to ensure a seamless checkout experience. These include Visa, Mastercard, and American Express, as well as digital solutions such as Apple Pay, Google Pay, and various electronic wallets. All transactions are processed through encrypted protocols to maintain the integrity of your payment information.
Is my payment information protected? We utilise industry-standard technical measures to safeguard your transaction data. Our systems are designed to process payments in compliance with strict financial regulations, ensuring that your sensitive information is handled with the highest level of professional care.
Shipping & Delivery
Which regions do you serve?magnetspicehub is based in Portugal and exclusively serves customers within the European region. We are committed to providing efficient domestic and cross-border logistics across the continent.
What are your shipping carriers and timeframes? We partner with premium carriers such as DHL, FedEx, and UPS (Priority services) to ensure reliable delivery.
Order Processing: 1–2 working days.
Transit Time: 3–8 working days.
How can I track my order? Transparency is a priority. Our system automatically sends status updates to the email address provided at checkout during key milestones: when the order is dispatched, when it reaches a logistics hub, and when it is out for local delivery. Each email includes a tracking link for your convenience.
What happens if my delivery is delayed? If your order exceeds the standard transit timeframe, please contact our support team. We will immediately initiate a formal investigation with the carrier. Depending on the outcome of the inquiry, we will provide a full refund or a replacement shipment to resolve the matter.
Returns & Cancellations
What is your return policy? In accordance with European Consumer Protection Laws, customers have a 14-day Right of Withdrawal. You may return your items for any reason within 14 days of receipt, provided the products remain in their original condition.
What should I do if my item arrives damaged or defective? If you receive a product that is damaged or defective, please notify our customer service team via email at magnetic@magnetspicehub.com. To expedite a resolution, please provide clear photographic evidence of the issue. In such cases, there is no requirement to return the damaged item. Once the evidence is verified, we will arrange for a full refund or a complimentary replacement immediately.
