This Privacy Policy describes how magnetspicehub (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.magnetspicehub.com.
1. Data Controller
For the purpose of the General Data Protection Regulation (GDPR) and relevant Portuguese data protection legislation, the data controller is:
Email: magnetic@magnetspicehub.com Address: Pav. 4D 2ª Fase, R. Industrial nº 1286, 4750-841 Vila Frescainha (São Pedro), Portugal Phone: +351 932126738
2. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect the following categories of data:
2.1 Identity Data
Including name, surname, and title.
2.2 Contact Data
Including billing address, delivery address, email address, and telephone numbers.
2.3 Transaction Data
Including details about payments to and from you and other details of products you have purchased from us.
2.4 Technical Data
Including internet protocol (IP) address, browser type and version, time zone setting and location, and operating system and platform.
2.5 Usage Data
Information about how you use our website and products.
3. Legal Basis for Processing
Under the GDPR, we rely on the following lawful bases to process your personal information:
3.1 Contractual Necessity
To perform the contract we are about to enter into or have entered into with you, including processing and delivering your order.
3.2 Legal Obligation
To comply with legal and regulatory obligations, including accounting and tax record retention requirements under Portuguese law.
3.3 Legitimate Interests
Where processing is necessary for our legitimate business interests, including website administration, fraud prevention, customer service, and service improvement, provided your rights do not override those interests.
3.4 Consent
Where you have provided clear consent for a specific purpose, such as receiving marketing communications.
4. Payment Processing
To facilitate secure transactions and a seamless checkout experience, we use Stripe as our third-party payment processor.
When you make a purchase through the Site, your payment information is collected and processed directly by Stripe. We do not store or have access to your complete payment card details.
Stripe processes personal data in accordance with its own privacy practices and security standards, including compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and regulatory obligations.
5.1 Order Information
Order-related records are retained for a period of 10 years in accordance with Portuguese accounting and fiscal legislation.
5.2 Communication Data
Customer correspondence and enquiry records may be retained for up to 2 years to manage ongoing support and follow-up requirements.
5.3 Marketing Data
Marketing-related data is retained until you withdraw consent or request deletion of your personal information.
6. Disclosure of Personal Data
We may share your personal data with carefully selected third parties that provide operational and professional services on our behalf, including:
Professional advisers such as lawyers, accountants, auditors, and insurers.
Payment processing providers and fraud prevention services.
Logistics, warehousing, and fulfilment partners located within Portugal and the European Union for the purpose of order processing and delivery.
Tax authorities, regulatory authorities, and government bodies where legally required.
All third parties are required to process personal data securely and in compliance with applicable data protection laws.
7. International Transfers
As magnetspicehub may operate with service providers located within the European Union, your personal data is primarily processed within the European Economic Area (EEA).
Where limited international transfers are necessary, we ensure that appropriate safeguards are implemented in accordance with GDPR requirements, including:
Transfers to jurisdictions recognised by the European Commission as providing an adequate level of data protection.
The use of Standard Contractual Clauses (SCCs) approved by the European Commission.
8. Your Legal Rights
Under the GDPR, you have the following rights regarding your personal data:
The right to request access to your personal data.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure of your personal data.
The right to object to processing of your personal data.
The right to request restriction of processing.
The right to request transfer of your personal data.
The right to withdraw consent at any time where processing is based on consent.
We implement appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.
Access to personal information is limited to employees, contractors, and service providers who require such access for legitimate business purposes and who are subject to confidentiality obligations.
10. Contact Us
For more information regarding this Privacy Policy, questions about our data practices, or to submit a complaint, please contact us using the details below:
Email: magnetic@magnetspicehub.com Address: Pav. 4D 2ª Fase, R. Industrial nº 1286, 4750-841 Vila Frescainha (São Pedro), Portugal Phone: +351 932126738
You also have the right to lodge a complaint with the Portuguese data protection supervisory authority:
