At magnetspicehub, we are committed to providing high-quality storage solutions to our customers across Europe. This policy is designed to align with European Union consumer protection regulations and ensures a transparent process for all transactions.
1. Order Processing and Shipping
we collaborate with premier regional and international logistical integrators including CTT, DPD, DHL, FedEx, and other established European postal networks.
Handling Time: Orders are typically processed and dispatched within 1 to 2 business days. Transit Time: Standard shipping to European destinations generally takes between 3 to 8 business days. Tracking: Automated notifications will be sent to the email address provided at checkout at key milestones, including order dispatch, arrival at the logistics hub, and local delivery status. Delayed Delivery: Should a shipment exceed the standard delivery window, we will initiate a formal investigation with the carrier. Depending on the findings of the inquiry, we will offer a full reimbursement or a replacement shipment.
2. Right of Withdrawal (14-Day Cooling-off Period)
In accordance with European Union law, customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a justification.
To exercise this right, you must inform us of your decision via email at magnetic@magnetspicehub.com. The items must be returned to our designated facility: Pav. 4D 2ª Fase, R. Industrial nº 1286, 4750-841 Vila Frescainha (São Pedro), Portugal. Customers are responsible for the direct cost of returning the goods unless the item is verified as faulty.
3. Damaged or Defective Items
If you receive an item that is impaired or exhibits manufacturing defects:
Please contact our support team at magnetic@magnetspicehub.com with photographic evidence of the issue. Once the evidence is verified, we will process a replacement or a full refund. If a return is deemed necessary by our team, we will provide a prepaid shipping label so you incur no additional cost.
4. Payment Methods and Refunds
All transactions and subsequent refunds are processed through secure payment channels. We accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, American Express. Digital Wallets: Apple Pay, Google Pay, and other integrated e-wallets.
Approved refunds will be credited back to the original payment method used during the purchase. Please note that banks and card issuers may require additional processing time to reflect the transaction in your account.
5. Contact Information
For any inquiries regarding your order, shipping status, or return requests, please reach out to our team:
Email: magnetic@magnetspicehub.com Address: Pav. 4D 2ª Fase, R. Industrial nº 1286, 4750-841 Vila Frescainha (São Pedro), Portugal Phone: +351 932126738
